# Terms of use ## 1. Who provides this service Skudo is operated by a private individual in Italy. The operator's name and postal address are given in the [privacy notice](/legal/privacy). Contact: hello@skudo.org. These terms are an agreement between you and the operator. ## 2. What the service is Skudo gives you email addresses that forward to an inbox you already use, so you can sign up to other services without giving them your personal address. You can create and delete these addresses, switch them off, and reply from them. The service is **free for everyone**. There are no paid plans, no premium features and no limits that money removes. If you want to support the project you can do so by card through Ko-fi, in Bitcoin or Lightning through a BTCPay server we run ourselves, or by sending directly to one of the published addresses for other currencies. The ways to do it are listed at https://app.skudo.org/donate. Support is voluntary and buys nothing: donors get exactly the same service as everybody else, with no extra features, no higher limits and no priority. It funds the servers, and that is all it does. Nothing recorded about a donation is tied to an account, so a donation cannot change anything about yours even if we wanted it to. ## 3. Who can use it You must be at least **14 years old**, which is the age Italy sets for using an online service on your own account. We do not ask for identity documents and cannot verify your age, so we rely on what you tell us. The service is for individuals. There are no business accounts and no service level commitments. ## 4. Your account Keep your credentials safe. If you lose both your password and your recovery material we cannot recover the account for you. That is a consequence of how the service is built, not a policy we could relax. You are responsible for what happens through your account. Tell us at hello@skudo.org if you think someone else has access to it. ## 5. What you may not do The acceptable use policy forms part of these terms. In short: no unsolicited bulk email, no harassment or threats, no fraud or impersonation, no malware, no material that is unlawful to distribute, and no creating a new account to get around a suspension. ## 6. Limits The same limits apply to every account: | Limit | Value | | --- | --- | | Messages forwarded to you, per hour | 200 | | Messages sent or replied from your aliases, per hour | 20 | | New aliases, per hour | 100 | | New aliases per month, on our shared domains | 30 | | New aliases per month, on your personal subdomain | 75 | | New aliases, on a domain you own | No limit | | Total aliases, while the account is new | 30 | | Mail forwarded, per month | 1 GB | The monthly limits apply to our domains only, and exist so that one account cannot generate thousands of addresses on a name everybody shares and get it blocked for everybody. On a domain you own there is no monthly limit, because the reputation at stake is your own. The "while the account is new" limit lifts by itself once the account has gone 30 days with no abuse report against it. A domain you have added recently is held to 5 new aliases a day until it has been verified for a while, for the same reason. Nothing on this list is removed by paying, because there is nothing to pay. A new account can receive straight away, but cannot send from an alias until it is 24 hours old and has received at least one forwarded message. For its first 30 days it can reply to people who have written to one of its aliases, but cannot write to someone for the first time. Both restrictions exist because a handful of accounts opened only to send spam can get our whole domain blocked, which breaks every alias for every user at once. Limits are published and change with notice, unless an immediate change is needed to stop an attack in progress. ## 7. Suspension and appeal We may suspend an alias or an account if we reasonably believe these terms have been breached, or if the law requires it. We will tell you what was suspended and which category of breach we relied on, unless the law prevents us. You have **30 days** to appeal to abuse@skudo.org and we answer within **10 working days**. Nothing is permanently deleted before the appeal window closes or an appeal fails. We act on addresses, not on people, and we do not need to know who you are in order to do it. ## 8. Ending the agreement You can delete your account at any time from within the application. Deletion is real: the privacy notice says what happens and how quickly. We may end this agreement with 30 days notice, or immediately in case of serious breach. ## 9. If the service shuts down If the service is discontinued you get at least **90 days notice**, during which export stays available, followed by **30 days** in which mail still forwards. The alias domains will not be released to anyone else afterwards. A lapsed alias domain in somebody else's hands is the worst possible outcome for the people who trusted it. ## 10. Your addresses are never reused An alias you have deleted is **never given to another user**. An address that once reached you must never later reach somebody else. ## 11. What we promise, and what we do not The service is provided with reasonable skill and care. It is not guaranteed to be uninterrupted or error free, and no uptime figure is promised, because a free service should not make a commitment it cannot fund. Mail delivery depends on parties outside our control, including your own mail provider and the sending server. We are not responsible for their filtering, blocking or rejection decisions. ## 12. Liability Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, for fraud, or your mandatory rights as a consumer. Beyond that, and because the service is free, liability is limited to what you have paid for it, which is zero. Voluntary support, by whatever means it arrives, is a gift to the project and not a payment for the service, so it does not change this and does not create a contract for a paid service. ## 13. Changes Material changes are announced at least **30 days** in advance, by email and on the site, and the previous version stays available. Continuing to use the service after a change takes effect means you accept it. If you do not, delete your account. ## 14. Law and disputes Italian law applies. If you are a consumer you keep the protection of the mandatory rules of the country where you live, and you can bring proceedings in the courts of that country. ## 15. Contact hello@skudo.org, or the ticket form at https://app.skudo.org/contact, which needs no account. How the service works, including every limit above explained rather than listed, is at https://help.skudo.org.